Refund and Cancellation Policy
Last Updated: 25 April 2026
This Refund and Cancellation Policy applies to all services and products offered by To Be Human.
By purchasing any services, programmes, events, or digital products, you agree to the following terms.
1. Coaching Services
Coaching sessions and coaching packages are considered professional services and time is reserved specifically for each client.
Payment
All coaching services must be paid in advance unless otherwise agreed.
Refunds
Payments for coaching services are generally non-refundable.
In exceptional circumstances, the Coach may, at her sole discretion, offer:
• Rescheduling of sessions
• Transfer of remaining sessions to a later date
Unused sessions within a package may expire if not used within the agreed coaching period.
2. Coaching Session Cancellations
If you need to cancel or reschedule a coaching session:
• A minimum of 24 hours’ notice must be provided.
Sessions cancelled with less than 24 hours’ notice may be forfeited.
If the Coach needs to reschedule a session, reasonable notice will be provided and an alternative time offered.
3. Workshops, Seminars, and Events
Participant Cancellations
If you cancel your attendance:
• More than 7 days before the event – a partial refund or credit may be offered
• Less than 7 days before the event – refunds may not be available
Alternatively, participants may transfer their registration to a future event where applicable.
4. Online Programmes and Challenges
Due to the nature of online programmes and the immediate access provided to course materials:
• Purchases of online programmes are non-refundable
However, if you experience technical issues accessing the programme, support will be provided.
5. Digital Products
Digital products may include:
• Workbooks
• Journals
• Courses
• Downloadable resources
• Audio or video materials
Because these products are delivered digitally and cannot be returned, all digital product purchases are non-refundable.
If you experience difficulty accessing your purchase, please contact support.
6. Exceptional Circumstances
The Coach reserves the right to review refund requests in exceptional situations, such as:
• Serious illness
• Family emergencies
• Programme cancellation by the organiser
Any decisions regarding refunds will be made at the sole discretion of To Be Human.
7. Contact
For any questions regarding refunds or cancellations, please contact:
Email: hello@tobehumancoaching.co.za
Website: www.tobehumancoaching.co.za
Privacy Policy (POPIA Compliant)
Last Updated: 25 April 2026
This Privacy Policy explains how To Be Human collects, uses, and protects personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect personal information including:
• Name and surname
• Email address
• Phone number
• Billing information
• Information shared through coaching intake forms or programme registration
• Website usage data through cookies or analytics
This information is collected when you:
• Register for coaching services
• Purchase programmes or digital products
• Subscribe to newsletters or resources
• Contact us via the website
2. Purpose of Collecting Personal Information
Personal information may be used to:
• Deliver coaching services and programmes
• Process payments
• Communicate with clients and participants
• Send programme information or updates
• Improve services and website functionality
• Provide educational resources or newsletters (where consent has been given)
3. Protection of Personal Information
To Be Human takes reasonable steps to protect personal information from:
• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration
Personal information is stored securely and only accessed where necessary for service delivery.
4. Sharing of Information
Your personal information will not be sold or shared with third parties except where necessary for:
• Payment processing
• Website hosting or technical services
• Legal obligations
Any third-party service providers are required to maintain confidentiality.
5. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where appropriate
• Withdraw consent to the use of your information
Requests may be submitted via email.
6. Cookies and Website Data
The website may use cookies and analytics tools to understand visitor behaviour and improve user experience.
You may disable cookies through your browser settings if preferred.
7. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in law or business practices.
Updates will be published on this page.
8. Contact
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
Email: hello@tobehumancoaching.co.za
Website: www.tobehumancoaching.co.za
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